At Swan Valley Medical and Wellness Center, we are committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This policy outlines how we collect, store, use, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We may collect and hold the following types of personal information:
Your name, address, contact details, and date of birth
Medicare or DVA number, health fund details
Medical history, diagnoses, treatment plans, and test results
Current medications, allergies, immunisation records
Appointment and billing information
Other information necessary for your care
Your information is collected to provide you with safe, high-quality medical care, and may be used for:
Managing your health and medical treatment
Communicating with you about appointments and results
Billing and processing Medicare or DVA claims
Recalling you for follow-up care or preventative health checks
Referrals to specialists, allied health, or hospitals
Meeting legal and regulatory obligations
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:
Secure medical software and password-protected systems
Staff training and confidentiality agreements
Limiting access to your information to authorised personnel only
Secure disposal of physical records
Your information will only be shared with third parties when:
It is required for your medical care (e.g. referrals, pathology, radiology)
You have given consent
Required or authorised by law (e.g. public health reporting, court orders)
Required for billing purposes (e.g. Medicare, private insurers)
We will never sell or share your information for marketing or unrelated purposes.
You have the right to request access to your personal health record and to correct any inaccurate or outdated information. To do so, please contact our clinic directly. A reasonable administration fee may apply for copying or preparing files.
If you have any questions about our Privacy Policy, would like to access your records, or wish to make a complaint about how your information has been handled, please contact:
Swan Valley Medical and Wellness Center
📍 Perth, WA, Australia
📞 0414 238 454 | 0459 921 701
📧 info@swanvalleymedical.com.au
We take all privacy concerns seriously and aim to resolve any issues promptly and respectfully.
This Privacy Policy may be updated periodically to reflect changes in regulations or clinic procedures. The most current version will always be available on our website.
0414 238 454
0459 921 701